Chatbots are the future, whether we’re ready for them or not. Facebook is expected to release a Bot Store for Messenger at F8, its annual developer conference this week.
Many big bompanies are already using virtual assistants to help guide users through their websites. They are cheaper than training humans and some studies suggest people prefer dealing with bots on websites rather than humans on the phone. But is getting robots to try to act like people a ‘recipe for disaster’?
Chatbots could also have serious implications for brands. Is this the next big thing to interact with customers? Famous consumer brand Uber is already getting in the game. Should your company?
“I think it’s safe to say that this is the year of the bot. All the technology pieces are in place.”